Refund policy

Last Updated: June 2026

At KARLLLAGERFELD.ONLINE, customer satisfaction is important to us. We strive to provide genuine, high-quality products and excellent service. Please review our Refund Policy carefully before placing an order.

Returns

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, items must:

  • Be unused, unworn, and in their original condition.
  • Include all original packaging, tags, accessories, and documentation.
  • Not show signs of wear, misuse, alteration, or damage after delivery.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products marked as Final Sale.
  • Gift cards and promotional items.
  • Products that have been used, worn, damaged, altered, or washed after delivery.
  • Products returned without original packaging or tags.

Refunds

Once a returned item has been received and inspected, KARLLLAGERFELD.ONLINE will notify the customer regarding the approval or rejection of the refund request.

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider or financial institution.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery and provide photographic evidence of the issue.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged before delivery, or incorrectly supplied by KARLLLAGERFELD.ONLINE.

Refund and Return Approval Rights

All refund, return, replacement, and exchange requests are subject to review and approval by KARLLLAGERFELD.ONLINE.

KARLLLAGERFELD.ONLINE reserves the right to approve, reject, partially approve, or request additional information regarding any refund or return claim. Submission of a return request does not guarantee approval.

By placing an order, customers acknowledge and agree that all refund and return requests will be reviewed on a case-by-case basis and that the final decision regarding approval shall remain with KARLLLAGERFELD.ONLINE, subject to applicable consumer protection laws.