Shipping policy
Shipping Options
We offer the following delivery options within South Africa:
Free Standard Shipping
- Cost: Free
- Estimated Delivery Time: 5–8 business days
Express Shipping
- Cost: R100
- Estimated Delivery Time: 1–4 business days
Priority Shipping
- Cost: Calculated at checkout
- Estimated Delivery Time: 1–2 business days
Order Processing
All orders are processed within 24 hours to 4 business days after payment has been successfully received and verified.
Orders are not processed, shipped, or delivered on weekends or public holidays.
Delivery Estimates
Delivery timeframes are estimates only and commence once an order has been dispatched. Delivery times may be affected by factors outside of our control, including courier delays, adverse weather conditions, public holidays, high order volumes, customs procedures, or other unforeseen circumstances.
Shipping Liability
Once an order has been successfully processed and handed over to our courier partner, KARLLLAGERFELD.ONLINE will provide tracking information where available and will make reasonable efforts to assist customers with delivery-related concerns.
KARLLLAGERFELD.ONLINE shall not be held liable for delays resulting from circumstances beyond our reasonable control, including courier delays, weather disruptions, strikes, customs inspections, or force majeure events.
Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. KARLLLAGERFELD.ONLINE shall not be responsible for failed deliveries resulting from incorrect address information supplied by the customer.
Tracking Information
Tracking details will be provided once your order has been dispatched. Customers are responsible for monitoring shipment progress using the provided tracking information.